Unable to add a new city or connect to an existing city

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Setting up post relationship, Types plugin

This topic contains 18 replies, has 3 voices.

Last updated by matthiasV-2 3 years, 9 months ago.

Assisted by: Shane.

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Author

Posts

February 9, 2021 at 8:19 pm #1940039

matthiasV-2

This does not solve the issue I am afraid.

Question is why the buttons for the 2 posts are greyed out like, and solve that.

February 9, 2021 at 8:34 pm #1940063

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthias,

Actually it could be as simple as when they were created an error occurred in the database in which case you can just delete and remake them.

Given that creating a new post doesn't have this issue, its safe to say the issue is isolated to just these 2 posts as my test post below doesn't have this issue.

hidden link

Thanks,
Shane

February 10, 2021 at 10:19 am #1940579

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Matthias

I took a copy of your database and installed it locally, where I could see the problem with the two posts you mentioned, and also, as Shane describes, that there are no such problems when adding new posts.

I checked in the database tables for relationships and was able to see that those two problem posts have existing connections to stad posts, but those stad posts have been trashed, and that is what breaks the UI for related posts when editing the vakexpert posts.

It shouldn't—we should handle that scenario properly—but it is the cause. You can fix the problem by going to the trash for stad posts and either deleting the trashed posts or restoring them.

In the meantime I've escalated this as a usability issue to our Types developers, and published and erratum here: https://toolset.com/errata/trashing-a-parent-post-disables-the-related-posts-ui-for-connected-child-posts/

I think you can probably close here once you've confirmed that you are able to resolve the problem knowing the above.

February 10, 2021 at 10:47 am #1940593

matthiasV-2

That was really helpful Nigel! I could restore the posts and solved the issue. Thank you!

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