My plugins admin page came up blank today.
I started disabling plugins (via FTP), one at a time, to troubleshoot.
When I got to types, the plugin admin page returned.
Hi, a couple of things:
1. The User account you provided doesn't have admin-level access, so I'm not able to get to the plugins page, or the Users page, etc.
2. The FTP connection times out and I'm unable to access the server with FTP. Here's the log:
Status: Connecting to **.***.***.**:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing of "/public_html"...
Command: CWD /public_html
Response: 550 Can't change directory to /public_html: No such file or directory
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (69,167,158,53,208,123)
Command: MLSD
Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out
My apologies.
>> WP login alnewbury now has admin privileges;
>> I’ve updated the alnewbury FTP login — the path should be correct now
It has a new password: MIFVkMVvPo]s
Okay thank you, since I first picked up yoru ticket we have had several other reports of a similar issue. Our developers are now aware of the issue and we are working towards a solution. I'll let you know when I have some information to share.
Hi, I think the problem is resolved. Our developers recommended the following workaround:
Activate Types
Go to the WP updates screen ( /wp-admin/update-core.php )
Click "Check for Updates"
Return to the plugins page
If the problem isn't resolved, please click "Check for updates" a couple more times.
I tried these steps and the problem seems to be resolved now. Can you confirm?
OK, Toolset types appears to be activated and the plugins admin screen is showing.
However, links to all the posts I created using toolset ("Crew Matches) are giving 404 Errors. The posts appear to be there (I can see them on the admin side) but when I try to view them, I get a 404 error.
Try resaving your permalinks by going to wp-admin > Settings > Permalinks.
Ah, that did it. Thank you.
So what happened? This would be helpful to know if it happens again.
I don't have all the technical details, but there was a problem with the Toolset plugin installer system. Clicking "Check for Updates" triggers a backend process that pulls down a new initialization file for the installer, which fixes the problem in the plugins page.
