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[Resolved] Types plugin crashes wordpress admin on activation

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 3 replies, has 2 voices.

Last updated by Minesh 6 years, 3 months ago.

Assisted by: Minesh.

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#1109442

Hi,

I'm using an offline WordPress development tool called hidden link with the default WordPress theme and the latest version of Toolset Types (Version 3.0.8).

While using it and activating the types plugin it causes the WordPress admin area to have a white screen, with no way of accessing the WordPress admin unless you disable the plugin manually by renaming it in the WordPress plugins folder.

This does not happen with any of the other plugins, and even if you deactivate all other WordPress plugins and just leave Toolset Types active, it still causes the white screen.

Can you please help?

#1109444

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - to check whats causing the white page of death.

Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

OR

Could you please check your server error log and send me possible errors for review.

#1110321

Hi Minesh, the following is the error I get when I activate Toolset Types.

Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php:789 Stack trace: #0 /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(72): WP_Installer->load_repositories_list() #1 /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(42): WP_Installer->__construct() #2 /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/includes/functions-core.php(3): WP_Installer::instance() #3 /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/installer.php(16): WP_Installer() #4 /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/loader.php(123): include_once('/var/www/localh...') #5 /var/www/localhost/htdocs/wordpress/wp-includes/class-wp-hook.php(286): wpml_installer_instance_delegator(' in /var/www/localhost/htdocs/wordpress/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php on line 789

Thanks

#1110323

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

It looks like that the simplexml_load_file function is not available, which may be because on your server it does not include the SimpleXML module and allow_url_fopen turned on with your php.ini file

Please contact your server/hosting authority and ask them to activate the SimpleXML module on your server and try to resolve your issue.
=> hidden link

Please check following links:
=> https://stackoverflow.com/questions/13719782/what-php-server-settings-might-prevent-simplexml-load-file-from-working
=> https://stackoverflow.com/questions/6529533/simplexml-load-file-not-working
=> hidden link