[Resolved] Types plugin causing OTGS installer error

[Author]

Posts

[conradA]

There is an error at the top of the admin pages:

"OTGS Installer, responsible for receiving automated updates for WPML and Toolset, requires the following PHP component(s) in order to function:cURL

Learn more: Minimum WPML requirements"

The only way to clear it is by deactivating Toolset Types plugin. I am not a subscriber to WPML. How can I resolve the issue?

[Nigel]

cURL is a required PHP library. Checking, it is not actually listed as a requirement (https://toolset.com/toolset-requirements/), but I suspect that it is because it is almost universally available and the expectation is that it would be.

I don't have any details of your site, could you provide the debug info (hidden link).

It seems likely that your server is not configured with cURL, and you may need to ask your host to add it, but let me see the server configuration for your site.

[conradA]

Here's the debug information. How do I send you the server information? Can I just send you the IP address, or is there a specific set of settings that you need to see?

[Nigel]

Hmm. I was expecting something other than an Apache server as cURL is normally enabled by default.

Could you add a phpfinfo file to your root directory to display your PHP configuration?

Make a file called phpinfo.php like so:

<?php
phpinfo();

Upload that file to your WordPress directory using FTP.

Then visit that file on the front-end, at mysite.com/phpinfo.php

Check whether cURL is enabled or not (see my screenshot).

[conradA]

Here's the link to the phpinfo file. I didn't see a cURL section at all.

hidden link

[Nigel]

I can see in the very first section the configure command includes '--without-curl', so cURL has been disabled on this server.

I suggest you contact your host to have it enabled (which is the default on Apache servers).

If you then still have problems, please let me know.

[conradA]

Contacted the host and they added the required missing modules. Thanks for the pointers!

[conradA]

Thanks for helping me solve the issue!