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[Resolved] tutorial to build this ticketing system

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user wanted to know what we use for our ticket system.

Solution:

Our forum is a highly customized version of the bbpress forums plugin.

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 3 replies, has 2 voices.

Last updated by Shane 6 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#1077559

I want to build something similar to this ticketing system. Is it built with Toolset or is it another app?

#1077588

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Anthony,

Thank you for contacting our support forum.

We are actually using a highly customized version of bbpress for our forum.

Thanks,
Shane

#1079829

Any idea who built the system? I have a need for a similar one.

Thanks,
Anthony

#1079830

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Anthony,

This was done by our internal systems team.

However the forum plugin should have the functionality you require in terms of creating the forum posts.

Most of the customizations was done for the backend.

Thanks,
Shane