[Resolved] Trouble with email notification

[Author]

Posts

[casparK]

Hi
We have an user front end cred form.
When the new user is created we set up an email alert to email that person their log in details

This was working

We have had some emails to say that they have nit received their welcome email

When I loom at the alert and email settings everything is as it was - except there is an error on the 'select' email field dropdown and I cant select an email field from here

Nothing has changed plugin wise wbut this seems to have happend over agi.

Any ideas as to the cause or a fix?

Please see screen shots

[Shane]

Hi Caspar,

Thank you for contacting our support forum.

This issue should've been fixed in the latest release of toolset forms 2.3.1

Could you ensure that you are currently using this version. If so could you then provide me with the credentials of the site so that I can check on the issue ?

The private fields have been enabled for your next response.

Thanks,
Shane

[Shane]

Hi Caspar,

I've made a report to our 2nd tier supporters about this issue and they should be investigating it soon.

Thanks,
Shane

[casparK]

Thanks Shane
I appreciate it

[Shane]

Hi Casper,

I'll update you with any further info on this.

[Shane]

Hi Casper,

Our team did an investigation on this.

What I advise that you do is to recreate the form. If you take a look at the form here you will see that i'm able to add the email field to the notifications.
hidden link
Please let me know if this helps.
Thanks,
Shane

[casparK]

Hi Shane
Sorry I think we were working on it at the same time.
on hidden link
I reverted back to Forms 2.1.2 because this definitely worked and it does - I did this about 30 min ago - 19.00 gmt

So I think you new test form was with this - which is fine as we know that works

We development clone of the site the access details are exactly the same but used dev. instead of www.

On this site Forms 2.3.1 is installed and the same form is having the same issue- you cant select an email field on notifications.

I just created a fresh form out of the box and the problem is still there - so i think there must be something with this version.

I will leave this with you if it helps as clearly other people maybe having issues so the team may want to see this 'bug' in action

But obviously for ,my live site ill stick to the old version until resolved

Thanks for everything

[Shane]

Hi Casper,

Our 2nd tier team has opened a ticket with the development team for them to check on this further.

I will update you as soon as any information is posted on this.

Thanks,
Shane

[Shane]

Hi Caspar,

This issue should be fixed in the current version that we have on our site.

Thanks,
Shane