Tried to update key from development to the proper site but says invalid.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 1 voice.

Last updated by Minesh 4 days, 1 hour ago.

Assisted by: Minesh.

Author

Posts

October 17, 2025 at 6:41 am #2829567

sandraH-6

Screenshot 2025-10-17 at 12.41.00 AM.png

Tell us what you are trying to do?
I have two keys listed under the account: One for the live site, one for the dev. When I copied over the new site - it transferred the development key. I tried to update the key to the current site key and it stated it was invalid.

Is there any documentation that you are following? no

Is there a similar example that we can see?
see screen shot attached

What is the link to your site? hidden link

October 17, 2025 at 8:57 am #2829581

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

What you should try to do is, you should delete the existing site keys you creeated from your account:
- https://toolset.com/account/sites/

Then, click on the link "Get a key for this site" that shows with the screenshot you shared, that will allow you to create a new site key for your current site and try to copy/paste that newly generated site key.

More info:
- https://toolset.com/faq/how-to-install-and-register-toolset/#migrating-registration-to-a-different-domain

Does that help you to resolve your issue?