[Closed] Tried to unregister and reregister and the problem is now worse.

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[kasiaK]

I tried to follow the "quick Solution instructions" to deregister and reregister and it make the problem worse.

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Connection error: Unable to get data from service. Detailed error: cURL error 28: Failed to connect to api.toolset.com port 443 after 8751 ms: Couldn't connect to server

NOTE: ************ This is the thread I followed: https://toolset.com/forums/topic/communication-error-3/

[Mateus Getulio]

Hello there,

This error indicates an issue with the connection from your site to our servers.

I checked it and your site doesn't appear blocked in our firewall.

Can you please reach out to your host provider/server administrator and confirm all of the following?

- cURL lib is enabled and up-to-date
- The host api.toolset.com is resolving within the server to an IP, eg.: 54.84.129.123
- The outgoing connection to api.toolset.com on the secure port 443 is not being blocked on the hosting level

I checked it and it looks like you have a firewall in place as well, you might want to check with the firewall administrator. Eventually you can temporarily disable the firewall just to check if it is the one causing the issue.

Thank you, please let us know.
Mateus

[kasiaK]

Thank you I will reach out to the firewall people with your suggestions and report back in case it can help others.

[Mateus Getulio]

Hello Kasia,

Thank you for following up.

I'm marking the ticket as pending meanwhile.

Please keep us posted.

[kasiaK]

GoDaddy said their is no issue on their end, Sucuri (Firewall) said they would not block this. Also, per GoDaddy they said all the necessary libraries are here,

hidden link

What do you recommend?

[Mateus Getulio]

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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