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[Resolved] Toolset WordPress Archive Does Not Work With Kadence Video Popup Image

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Clifton 3 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#2238991

I am trying to: Create an archive of Success Stories Post Types that has a Video Popup, Title and List. I am using Toolset, Kadence Blocks and Kadence Theme in the Archive Display.

Link to a page where the issue can be seen: hidden link

I expected to see: The Video image that pulls from a custom field, the Title and the list.

Instead, I got: The video image is not rendering, pulling or is blank, however all the other fields display just fine.

I recorded a brief video showing what is happening here: hidden link

#2239155

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Clifton,

Thank you for getting in touch.

Also thank you for the detailed video on the issue, however there isn't much that we can do here given that this dynamic content setting would be maintained by the Kadence team. They would be the best persons to say why this isn't working. It could be a case where they're not getting the post ids from the archive to select the correct image to add to the video block.

However this is something they will need to look into. Also I notice that the custom fields weren't created using our Toolset Types plugin so the assistance we can provide here is quite limited here.

Thanks,
Shane

#2239251

Thank you Shane,

I appreciate you getting back to me so quickly. I will reach out to the folks at Kadence. Just thought you would like to know since the issue is only happening when we try to create a WordPress Archive with Toolset. We did attempt to use Toolsets custom field as the image holder, however, the results were the same. For whatever reason Kadence cannot seem to pull that image when building an archive in Toolset.

I'll reach out to them and hopefully, they will have a fix.

Thanks again!

#2239275

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Clifton,

Happy I was able to provide some advise on this one.

If there are no further questions or queries on this one then you can go ahead and mark this one as resolved.

Thanks,
Shane

#2239279

My issue is resolved now. Thank you!