Toolset WooCommerce custom fields group cannot be removed after plugin removed

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 2 years, 7 months ago.

Assisted by: Minesh.

Author

Posts

July 11, 2022 at 2:29 pm #2415475

Peter Amer

I am trying to: Remove the Toolset WooCommerce Custom Fields Group from my website after removing the Toolset WooCommerce plugin.

Link to a page where the issue can be seen:

I expected to see: An option to remove the groups and the meta box from the WooCommerce Product admin pages

Instead, I got: The checkbox is greyed out and there is no option to remove it. It also appears twice.

July 12, 2022 at 5:06 am #2415809

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

The Toolset WooCommerce field group is added automatically by Toolset on WooCommerce sites, and is required for things like Views or custom archives that might use such fields.

*** Please make a FULL BACKUP of your database and website.***
To remove that field group you will have to directly remove it from your database. Please check the following related ticket where I shared the solution:
- https://toolset.com/forums/topic/toolset-woocommerce-custom-fields-replicants/page/2/#post-2062653

You can adjust the SQL query as required.