This thread is resolved. Here is a description of the problem and solution.
Problem:
The user is unable to update their toolset plugin and is getting the error below when they have Divi installed.
"failed!log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly ()"
Solution:
This was actually a known issue in the older version of our types plugin, namely version 2 of Types.
To results this a manual update of the Types plugin is required so that you can get the latest version of the installer plugin. You can download the latest version of the plugin by going to the link below.
https://toolset.com/account/downloads/
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 4 replies, has 2 voices.
Last updated by 5 years, 4 months ago.
Assisted by: Shane.
