Toolset Views suddenly stopped making featured image thumbnails

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 replies, has 1 voice.

Last updated by neilM-10 3 hours, 59 minutes ago.

Assisted by: Minesh.

Author

Posts

November 12, 2025 at 3:50 am #2834654

neilM-10

Tell us what you are trying to do?
--
When a custom post is written the post is given a featured image which is saved in the uploads folder eg

hidden link

and the toolset plugin makes a thumbnail, in this case

hidden link
which it uses when displaying the post.

However we are now not getting this thumbnail created, and so we are not getting the featured image displayed.

eg a new Article post was created with featured image

hidden link

but the thumbnail

hidden link

was not created. It just happened a week or so ago.

What is the link to your site?

hidden link

Huge thanks,

Neil

November 12, 2025 at 5:41 am #2834668

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share problem URL and admin access details and tell me with what post/post you need to display what size thumbnail.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.