There is an issue when creating a new user in WordPress and when you try to change the password for an existing one. You can see the error when checking in the console when creating new user in WordPress. When you click on the show password it does not display. Also, users have been reporting they cannot update their new card details on their own account page.
I have tried to update the Toolset Views to the latest version and then to replace it with the new Toolset Blocks however this has not resolved the issue. I have tested with the plugin deactivated and the issue is no longer present.
If you need any further information please let me know.
Hello, I just tested this on a couple of other sites but I was not able to see the same problem. I suspect there could be a plugin conflict or a conflict with your theme, but we should try some troubleshooting steps first. Do you have a staging environment set up where we can run tests?
- Temporarily deactivate all plugins except Types and Views or Types and Blocks.
- Temporarily activate a default theme like Twenty Twenty
- Test again
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns
- If the problem is not resolved, I need to take a closer look
Thank you for your reply.
I believe we may have found the issue. It is with this line of code:
self.ps_orig_id = ( _.contains( [ 'post-new.php', 'post.php' ], wpv_shortcodes_gui_texts.pagenow ) ) ? wpv_shortcodes_gui_texts.post_id : 0;
in the file:
wp-content/plugins/toolset-blocks/embedded/res/js/views_shortcodes_gui.js
When we have changed the _.contains to _.includes that issue resolved.
Thanks for the analysis. I would like to be able to submit this problem to my 2nd tier support team and present your solution. To do that, I need to be able to reproduce the problem first. Can you set up the issue on a simple test site so I can make a clone of that site and escalate the problem? Or can I log into your live or staging site to make a clone of the site and reproduce the problem?
Hello, I'm going through some older tickets and noticed that this ticket has not been updated in several months. I'm afraid the last comment somehow got overlooked. Has the problem been resolved since the ticket was opened, or shall we continue investigation? Please read my last comment and let me know how you would like to proceed.
