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[Resolved] Toolset-Views are broken

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 1 voice.

Last updated by cristianR-3 1 month ago.

Assisted by: Minesh.

Author
Posts
#2783706

I am trying to: Edit my site.

Link to a page where the issue can be seen: Any page that uses a Toolset View

I expected to see: The regular interface.

Instead, I got: Your site doesn’t include support for the "toolset-views/view-editor" block. You can leave it as-is, convert it to custom HTML, or remove it.

#2783708
Screenshot 2024-11-14 at 6.54.21 AM.png

Every Toolset component states that it is un supported.

#2783713

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please make sure that Toolset Blocks plugin is installed and activated.

Maybe you can also try to delete the existing Toolset Blocks plugin and then try to Download the latest version of Toolset Blocks plugin from your account's download page:
- https://toolset.com/download/toolset-blocks/#changelog

And then try to install and activate it from the plugins page.

#2783726

Reverting to the preview version fixes the issue, even on WordPress 6.7

#2783727

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

In order to find what exactly the issue was and I need to check what's going wrong with your site.

Can I have duplicator copy of your site:
- https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#2784372

I'm sorry. I got busy with other requirements. I will create the duplicator install for you. The issue is that the WordPress update executed automatically before the Toolset plugin. Reverting the plugin to the earlier version allows me to work. But I would like to have everything properly running.

#2784511

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - that is strange.

Can you please send me duplicator copy of your site and let me check whats going wrong with WordPress 6.7 update.

Can I have duplicator copy of your site:
- https://toolset.com/faq/provide-supporters-copy-site/

#2784647

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please confirm if you disable the Toolset Maps plugin while using Toolset Block latest version 1.6.7 - the page loaded successfully without any issue and all blocks are rendered on edit page and as soon as you activate the Toolset Maps plugin you see the issue again.

#2784746

So, does the Maps plugin need fixing? I need it activated. It is being used on the website. Can I disable the Maps plugin as a workaround if I need to edit a View and then activate it again?

#2784931

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that we just release hotfix version for Toolset Blocks 1.6.18.

You can download it from your account's download page:
- https://toolset.com/account/downloads/

We also release hotfix version for Toolset Access 2.9.2.

*** Please make a FULL BACKUP of your database and website.***
Can you please update All Toolset plugins to it's latest official version and I hope this will resolve your issues.

#2785010

Yes, the patch fixed the issue. Thank you for your time and dedication.