[Resolved] Toolset updates shutting site down

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[Hiroaki Honshuku]

Lately, Toolset has been updating very often. 3 times in the raw the update shutting the site down with the error message "critical error found".

My ISP has been helping to bring the site back. Today, they told me they disabled woocommerce-views since it seems to be the culprit. Please advise.

[Nigel]

If there are fatal errors on the site there should be details in the logs, do you have access to those?

The least disruptive thing would be if we take a copy of your site to install on a local test server, and we can update everything and see if we notice any errors.

Let me set up a private reply so that we can get credentials from you to access the site if that's okay.

You may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.

Are there any particular actions on your site you take that provoke the error? Editing some page maybe?

[Hiroaki Honshuku]

Since I am overwhelmed with other duties right now, I would like to reopen this case when you have another update since that is what causing my site to go down. I would like to consult with you on what to do before I run the update.

[Minesh]

We have number of users using Toolset and no other user reported about issue having updating Toolset.

This ticket will be open for one week and I do not have any ETA when next release is due.