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[Resolved] toolset types / views clash with Beaver Themer 'locations' interface

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 9 replies, has 2 voices.

Last updated by johannaH 4 years, 8 months ago.

Assisted by: Minesh.

Author
Posts
#1528323

Update 'locations' (i.e. where the layout should be used) in a Beaver themer layout

Link to a page where the issue can be seen: hidden link

I expected to see: a dialogue allowing me to choose the post type, and specific posts to which the layout is to be assigned

Instead, I got: No 'locations' section is displayed, and the admin page does not load completely; disabling the Toolset types & vies allows the page to display properly

For testing purposes, i have creating staging.visasforaustralia.co.uk, but for some reason I have been unable to access this. If possible, use this instead. All other information is the same

#1528531

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I can see the JS error on the browser's console when I open the problem URL you shared.

Uncaught TypeError: this._setOptionDisabled is not a function

Please allow me to download the package you shared and I will get back to you with my findings as soon as possible.

#1528545

I assume you have access to it?

#1530273

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

So, I run the basic debugging steps and I try to deactivate the plugins one by one and I found that if I deactivate the plugin "Smush Pro" - the location field is loaded as expected.

I checked on your staging site - hidden link:
=> hidden link

Can you please try to disable the plugin "Smush Pro" on your live site for a moment and check if that helps you to resolve yoru issue. That means Toolset is not the cause here.

#1530283

Yes, de-activating Smush Pro resolves the problem, but so does de-activating Toolset Views

#1530285

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

When you deactivate "Smush Pro" plugin at that time Toolset plugins are already active. You can see it here:
=> hidden link

So, I can see the page is loaded as expected when Types and Views plugin are active:
=> hidden link

#1530301

I understand what you are saying, but if Smush Pro is active, and i deactivate Toolset Views, the locations are also displayed correctly, so it appears both Smush Pro and Toolset views introduce the same problem. Maybe it is a clash between these two plugins, rather than with Beaver Themer

#1530519

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - I've escalated the issue to our next level support for further debugging - Please hold on for further updates. I'll get in touch with you as soon as I know more.

#1537285

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that it looks like the issue is from Smush Pro plugin and they are going to ship the fix with version 3.6.1.
=> hidden link

#1543751

My issue is resolved now. Thank you!