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[Resolved] Toolset Types is blocking my WordPress classic editor to load.

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by jamesM-33 3 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#2411649
toolset issue.jpg

Toolset Types is blocking my WordPress classic editor to load.

#2411745

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Thank you for getting in touch.

Can you let me know if you've disabled all your non-toolset plugins if the issue still remains ?

Please let me know.
Thanks,
Shane

#2412403
Screen Shot 2022-07-06 at 9.47.30 AM.png

Thank you, Shane.

The issue persists after disabling all the plugins. However, it goes away when I only deactivate Toolset Types Version 3.4.16.

Attached console error when deactivating every plugin but Types.

#2412445

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

Please where applicable please provide me with a link to an example page where I can see the issue.

I've enabled the private fields for your next response.

Thanks,
Shane

#2412677

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Thank you for the credentials.

This site will need some additional testing. Would it be ok if I took a copy of the website to test here locally ?

Please let me know.

Thanks,
Shane

#2413319

Go ahead.

Thanks for your help.

#2413467

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

I did a check on the site for you locally and the issue is being caused by PODS.

Once I disabled PODS the editor starts showing normally.

Essentially Types and Pods perform similar functions so it is possible to transfer your post types to Types if you don't require the use of Pods.

Thanks,
Shane

#2416193

Hi Shane,

The fact that the console finds the problem at the TYPES directory, makes me disagree with you.
Disabling other plugins should not be a way to address bugs.

Both Toolset and PODS content types were build at different times. And the only reason we kept Toolset was to not have to deal with migrating the large amount of information existing into PODS.

I appreciate your help though, I will find a workaround for this.