I am working with a developer to upgrade my WordPress website to be compatible with PHP 8.1 in order to update plugins and the WordPress core to their latest versions. We have created a clone and successfully updated the theme and plugins to their latest versions, however we have an issue with Toolset Types.
This video shows the issue, where the live site is on the right and the development site is on the left. You will see significant performance issues on the development site. Disabling the Toolset Types plugin resolves these performance issues:
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We also find that attempting to disable the plugin causes the site to hang. Refreshing the page resolves this.
Could you let us know the possible cause and resolution for this? We would like to migrate over to a new hosting service in the next few days and need to ensure Toolset Types is enabled.
Hello. Thank you for contacting the Toolset support.
First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
Alternatively, You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed
Thank you Minesh. As we are only using Toolset Types, that is the only plugin we have updated.
The latest version (3.6.0) has been downloaded and installed to our clone. We chose to overwrite the existing plugin, we did not remove the existing plugin first.
The plugin was successfully installed, but unfortunately, the issue persists. You can see the specific issue here:
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Note that "Users Insights" hangs when Toolset Types is active. Note also that when we try to deactivate Toolset Types, the Plugins page hangs and must be refreshed to complete the process. Finally, note that when the plugin is disabled, "Users Insights" loads almost instantly.
There is no official compatibility announced with "Users Insights" plugin with Toolset.
If you can send me problem URL and admin access details I will have a loot at it.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
