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[Resolved] Toolset shortcodes are not inserted in DIVI 4 modules.

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 21 replies, has 3 voices.

Last updated by Shane 5 years ago.

Assisted by: Shane.

Author
Posts
#1376883

Shane, from the DIVI support team I have been told that there is no possibility of installing a beta version.
So we will have to wait for the final version to come out. 🙁

#1377243

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Francisco,

This is not good news, however we here can't do much about it since Divi is breaking the view queries completely.

Another alternative is that you can revert to the latest version of Divi 3 as this should resolve the issue as well. It can serve as a suitable workaround until they release the fix in version 4.

Thanks,
Shane

#1377245

Shane
At this point in the development of the web it is not viable for me to use DIVI 3.
Who told you that I should try the last DIVI beta?

#1377341

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Francisco,

This was mentioned in our internal escalated ticket.

However I was not aware that divi doesn't provide this to customers. This is what divi had provided to our development team to test and see if the issue has been resolved.

Unfortunately since divi doesn't provide this version to customers and I don't have access to this, it seems to be a waiting game until they release their update.

Thanks,
Shane

#1377385

Ok. Thanks Shane.
You will tell me something.
Regards,

#1378603

Shane,

I have installed the latest version of DIVI and now it seems that everything works again, however, I will have to do more tests. 🙂
Thanks for the help.

Regards,

#1378847

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Francisco,

Great you can mark this as resolved once you've completed your testing.

Thanks,
Shane