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[Resolved] Toolset Shortcodes are changing with divi page builder

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by TobiasS8611 2 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#2346893

Hello,

after 1.5 years, I decided to reactivate my toolset account because I was reading that the problem with the changing urls is fixed.
This are my old topics:
https://toolset.com/forums/topic/post-url-is-changing-with-divi-page-builder/
https://toolset.com/forums/topic/generated-post-url-is-changing-with-divi-page-builder/

Now I updated all toolset modules and tried to load a divi builder page with toolset shortcodes. After saving the page the toolset shortcodes are gone again...

Is it still not possible to use the divi page builder with toolset???

Kind regards,
Tobias

#2346991

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tobias,

Thank you for getting in touch.

Based on what i've experienced with customers, the shortcodes are working with Divi.

Can you record a short demonstration video of the exact issue so that I can have a look at this issue ?

Thanks,
Shane

#2348427

Hello Shane,

I´m sorry but I`m not working on weekend: 🙂
I will record my problem. I hope I can manage it today.

See you later,
Tobias

#2348477

Hello Shane,
I recorded the video now. How can I upload this video here?
I Can only upload images...

KInd regards,
Tobias

#2348823

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tobias,

You can upload the video to google drive and then send me the share link.

Thanks,
Shane

#2348869

Hi Shane,
you can find the video here: hidden link

Thanks,
Tobias

#2348935

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tobias,

Thank you for the video.
Can you let me know where you've read that this problem has been fixed? Based on what I see from your video, it doesn't appear that this area even accepts the use of shortcodes as valid inputs.

Have you confirmed with the divi team that shortcodes are allowed for this area?

Thanks,
Shane

#2348955

I try to change my solution to blocks. Maybe this will be more effective in future. Thought that my old solution will work now.
Its ok for you. Thank you.

#2348961

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tobias,

Happy I was able to clarify on this issue for you.

If there are no further questions then you can go ahead and mark this issue as resolved.

Thanks,
Shane

#2349581

My issue is resolved now. Thank you!