[Resolved] Toolset search View not working anymore – results after selection is blank

[Author]

Posts

[tylerG]

I am trying to: When someone selects a city from the select box, the results should pull up the list of officials. Recently, it stopped working - we think after Toolset Types/Views were updated.

Link to a page where the issue can be seen: hidden link

I expected to see: it should work like this search View - hidden link - where once a Township is selected, the results display.

Instead, I got: the Search by Officials page is throwing a javascript error in console when you select a new City.

The View on the Search by City page - I also duplicated the working Search by Township view and changed out to use the city-officials relationship and it still didn't work. The view can be directly located here: hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Regarding access details you shared with us, I tried to access the wp-admin URL but as soon as I try to access it, the admin URL redirected to Microsoft login page:
=> hidden link

Can you please disable any security plugin or method so that I can access the admin area.

[tylerG]

Hey Minesh!

Thanks for the response. To note, I was running into this issue with the latest versions, so we reverted thinking that fix it.

Anyways - I have copied this site to a staging site and disabled the WPO login and updated the plugins.
Issue is still occuring.

You can log in here: hidden link

This page is still breaking - hidden link
...while this one works - hidden link

If you need anything else, let me know.

[Minesh]

I see you are using the following view:
=> hidden link

It looks like the caching issue as I can see you are using the caching plugin and I see the view is working as expected:
=> hidden link

Can you please delete the cache and then try to change the filter for me it works as expected.

[tylerG]

The staging site shows it works - but still on the live site, it is not filtering - hidden link
Do you see the live site working for you as expected?

[Minesh]

With your live site I'm not able to log in as it redirected me to Microsoft login.

Can you please remove the login restrictions so I can log in to your live site and check further.

[Minesh]

Can you please check now with your live site: hidden link

The issue was a wrong view added using Beaver Builder on the "officials" page and I've corrected that and I can see its working.

[tylerG]

Thank you Minesh! I can confirm it is working as expected. I don't exactly know what you changed though to make it work. That particular page is not using the Beaver Builder builder - but just the default editor.

[tylerG]

Just re-opening in hopes to find out what you changed on the page Minesh.

[Minesh]

I just added the view on the page using the default Text Editor rather using the Elementor. As you can see with the following page.
=> hidden link

[tylerG]

Ah, wow...that easy of a fix. Thanks, I appreciate it!

[tylerG]

My issue is resolved now. Thank you!