[Resolved] toolset plugin not updating

[Author]

Posts

[simonM-7]

Tell us what you are trying to do?
I am trying to update my newly purchased toolset plugin, but the update is failing.

Is there any documentation that you are following?
Yes

Is there a similar example that we can see?
Yes, please see attached screenshot

What is the link to your site?
hidden link

[simonM-7]

Please take action on it ASAP.

Kind regards,

[Mateus Getulio]

Hello there,

Welcome to the Toolset support forum. I'll be glad to help you!

A manual reinstall process can fix this issue. Could you please give it a try in your end? Just follow these instructions:

- Backup your site and database
- Deactivate and remove all core Toolset plugins
- Go to https://toolset.com/account/downloads/ and download the latest Toolset plugins
- Upload the plugins via WP dashboard -> Plugins -> Add new
- Activate the plugins via WP Dashboard -> plugins

Then, check if the issue persists and let us know about it.

Looking forward to your reply. Thank you.

Regards,
Mateus.

[simonM-7]

OK, I will do it but I hope the existing fields will be as it.

Kind regards,

[simonM-7]

Hi,

One thing to be confirmed, do we need install all of the plugins below to update the existing toolset plugin?

1. Toolset Types
2. Toolset Blocks
3. Toolset Forms
4. Toolset Maps
5. Toolset Access
6. Toolset WooCommerce Blocks
7. Toolset Forms Commerce

Please confirm asap.

Kind regards,

[Mateus Getulio]

Hi there,

Thanks for your reply.

It would be the ones installed in your website. It seems that you have only Types installed, right? So it would be just this one.

Please give it a try and let us know how it goes. Thank you.

[simonM-7]

My issue is resolved now. Thank you!