[Resolved] toolset plugin can't connect to website

[Author]

Posts

[janetS]

I want to receive auto matic updates, but getting the following errors in my WP- dashboard

You are using an unregistered version of Toolset and are not receiving compatibility and security updates
Toolset plugin must be registered in order to receive stability and security updates. Without these updates, the plugin may become incompatible with new versions of WordPress, which include security patches.

Register
This is a development / staging site
Dismiss
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.
fisakalloy.com is the website and I have a valid license

[Minesh]

Hello. Thank you for contacting the Toolset support.

Have you already registered the Toolset:
=> https://toolset.com/faq/how-to-install-and-register-toolset/

Would you mind to create a new site key and try to register Toolset with newly generated site key and check if that help you to resolver your issue.

In addition to that, I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

[janetS]

When I click the "register" button I get this error message
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.

[Minesh]

Can you please share admin access details and let me check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Unfortunately, the admin access details you send to me is not working at this end.

Can you please send me working admin access details.

I have set the next reply to private which means only you and I have access to it.

[janetS]

try it now,

[Minesh]

Still its not working. I get the error when I try to login using the shared access: "Unknown username. Check again or try your email address."

[janetS]

try the user name "toolset" with the password that I sent in the private message

[Minesh]

Can you please try to scroll down on the following page and at bottom of the page you will see the Toolset registration section:
=> hidden link

Can you please try to follow the steps given with the following link and check if that help you to register Toolset successfully:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

[janetS]

I registered and see this message,
Toolset is registered on this site. You will receive automatic updates until June 5, 2023

but I also see this message:
oolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.

[Minesh]

I've navigate to:
=> Dashboard => Updates and I clicked on "Check Again" button and I do not see the notice "Toolset plugin cannot connect to toolset.com".

I see you are having a Toolset Basic plan so its informing you about subscription validity.