[Resolved] Toolset plugin cannot connect to toolset[dot]com

[Author]

Posts

[kristofG]

I am getting a communication error to the toolset website
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => redacted-for-privacy [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Hello Elementor [site_name] => GO! leefschool Eureka [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.16 [wp-views] => 3.6.3 ) ) ) ) [timeout] => 45 ) )

[Shane]

Hi Kristof,

Thank you for getting in touch.
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard -> Updates and click Check Again and the warning notice should no longer appear.

Thank,
Shane

[kristofG]

Hi Shane,

From my attached screenshot, you could see that I had aleady found how to check the installer support.
However, in the log, I see the site is checking a different key from the one I have entered, starting with ueV where the key I've entered starts with NMn.
I have no idea why a different key is being validated.

[Shane]

Hi Kristof,

<Em>I have no idea why a different key is being validated.

Are you saying that the new site key validation works ? Usually this is a problem with the site's URL. Our documentation below suggest the best way to auto generate the site key for your site, as copying and pasting the site URL will sometimes generate errors.
https://toolset.com/forums/topic/toolset-plugin-cannot-connect-to-toolsetdotcom-7/#:~:text=https%3A//toolset.com/faq/how%2Dto%2Dinstall%2Dand%2Dregister%2Dtoolset/%23automatic%2Dinstallation%2Donce%2Dyou%2Dhave%2Dtypes%2Dplugin%2Dinstalled

Thanks,
Shane

[kristofG]

It seems the subscription-fetching only runs once a day (sometimes even skipping a day) and the check a few hours ago suddenly succeeded.

[Shane]

Hi Kristof,

Based on this are you still seeing the notice about Toolset not being able to connect to our servers?

Thanks,
Shane

[kristofG]

My issue is resolved now. Thank you!