[Closed] Toolset plugin cannot connect to toolset[dot]com

[Author]

Posts

[Touraj]

I see this message from plugins section, I tried create new key and re-add but not work, can you help?

================== QUOTE ========================
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.
================== END QUOTE ======================

[Nigel]

Hi there

Please go to Toolset > Settings and at the bottom of the page follow the link Toolset Debug Information and Troubleshooting, and then near the bottom of that page follow the Installer Support link (or access it directly at wp-admin/admin.php?page=otgs-installer-support).

There is a button to check the connection, and a log of such connections.

Can you check that page for any errors? Perhaps share a screenshot with us.

[Christopher Amirian]

Hi there,

It might be the fact that you have a firewall on your server. Would you please kindly contact your hosting service provider and make sure that you whitelist the URLs below?

hidden link
hidden link

Thank you.

[Touraj]

Hello, I contacted hosting provider and they they still contact to api.toolset.com without any issue

===============
from my end connections from server to port 443 works to hidden link
===============

[Touraj]

Here is issue when I access

hidden link

[Touraj]

Many other sites meet this issue

hidden link
hidden link

sites key not match although we input right key.

[Christopher Amirian]

Hi there,

Interesting, I do see that you have a valid subscription. Would you please unregister Toolset and try to register it with a new key?

If the problem persists, can you use the automatic registration feature mentioned here?

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-toolset-registration-using-php

If the problem continues, I'd appreciate it if you could get back to us with the login information of your website by setting teh next reply as private.

Thank you.

[Touraj]

OK I will try and get back to you.

[Christopher Amirian]

Thank you.