[Resolved] Toolset plugin cannot connect to toolset[dot]com

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[crystalP-2]

We have recently moved the latest changes from our staging WordPress website to the production instance, however Toolset shows a warning that it's not able to connect to toolset.com.

We have already created a new key for our production website and registered the Toolset with that key but the same connection error (screenshot attached) is still showing up.

[Shane]

Hi Crystal,

This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard -> Updates and click Check Again and the warning notice should no longer appear.

The above instructions need to be followed exactly. Should the issue still remain please let me know so that we can move to another step.

Thanks,
Shane