This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 4 replies, has 2 voices.
Last updated by 3 years, 10 months ago.
Assisted by: Shane.
Hi,
On October 8th 2021 I changed the site URL and generated a new key following your instructions here https://toolset.com/faq/how-to-install-and-register-toolset/#migrating-registration-to-a-different-domain
It seemed to have worked.
Today I see an error message "Toolset plugin cannot connect to toolset.com", check for errors and get what you see in the screenshot attached. It seems that the system is still getting the old site key even though I inserted the correct one twice.
Could you please look into this and tell me if there's anything else I need to do on my side?
Thank you
