[Waiting for user confirmation] Toolset plugin cannot connect to toolsetcom

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[tonyZ]

Tell us what you are trying to do? Connect the plugin to toolset.com

Is there any documentation that you are following? Here. https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed. I've also attached what the support suggested. Sorry, I didn't get back to you right away. I tried deleting the key and adding it to the website, but I still get an error.

Is there a similar example that we can see? none

What is the link to your site? hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please share admin access details and let me check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

This is really strange.

I checked and I see the same issue indeed.

In order to minimize the cause of the issue as well as to ensure there is no conflict with the theme/plugins you use:

Maybe you want to create a staging/test site that should be 1:1 copy of your production/live site and then you can run the following test.

*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins (only Toolset plugins active) as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

[Minesh]

Can you please try to add a site key now and check if that help you to resolve your issue:
- hidden link