I recently received the following message on my website:
''Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.
Need help?
See the communication error details and let us know in Toolset technical support.''
I already searched for a solution on your professional forms and I tried > Dashboard > Update > refresh.
But the message is still there and there aren't any updates possible.
Can you please help to to solve it.
Since 13-09-22 I got the following message at the Installer Log: ''toolset: site key does not match for *sitename*'' a day before that it was telling me ''Subscriptions updated successfully''.
I hope to hear from you soon. Thank you in advance.
Let's try a possible solution for this issue. Just follow these steps:
- Please go to https://toolset.com/account/sites/
- Find the key of your affected site and erase it
- Create a new key and copy it
- From the WordPress dashboard navigate to Plugins -> Add New -> Commercial, Click on "unregister the site" on the right top next to Check for updates
- In this same plugins panel, click under the “Register” button below Toolset plugin
- Add your new Site Key copied above
It should be solved after this. Please make sure to clear all existing caches on the website and check again.
I just want to check with you: If I follow your instructions does that mean that I will just link my website again with a new key and will my Toolset account still be available or do I need to register myself again? Because I paid for a year ahead.
Thank you for your fast response. I tried it and I managed to place a new key and link my website. But the message is still there and I am trying to clear my cache but at this moment there's no message on my website that is telling me to do so. Can you maybe explain how I can do it myself?
You can clear the cache using a plugin for this (for example, W3 Cache), or you can also ask the hosting provider to clear any cache at the server side. Moreover, if still not solved, you can try to set the registration through PHP. For this, you need to add the following constant to your site’s wp-config.php file:
The your-site-key is the registration key that is generated for the site on your Account page.
If the problem remains, please check the communication error log in the link at the bottom of the message and share it here using a service such as pastebin. Furthermore, I suspect that the issue is probably at the server level, maybe you have a firewall that prevents the site from reaching our website toolset.com. You will need to check that with your hosting provider.
Also, there is an automatic installer program included in Toolset Types, and sometimes the files used by the installer get cached incorrectly. To delete that cache, please go to wp-admin/update-core.php and click "Check Again". This will trigger an update of the Types installer cache files. Then go to wp-admin > Plugins > Add New and click the Commercial tab. You should see the automatic Types installer system appear. At last, please be sure that your Toolset Types plugin is up-to-date.
Give these suggestions a try and kindly let us know how they go. Thank you!
