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[Closed] Toolset plugin cannot connect to toolset site

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 10 months ago.

Assisted by: Shane.

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#2339115
toolset message.jpg

I'm trying to update Toolset types on hidden link

I constantly get the message:
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

The error page simply says "Site key not matching "

I've deactivated and reactivated the toolset types key several times.

#2339167

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Beverly,

Thank you for getting in touch.

Assuming that the site key is verifying correctly can you go to your wordpress backend and click Dashboard -> Updates and click on check again?

If you've done this please let me know if the notice still remains.

Thanks,
Shane

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