Toolset plugin cannot connect to toolset host

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 3 years, 9 months ago.

Assisted by: Minesh.

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May 16, 2022 at 8:43 am #2364299

zealdP

Tell us what you are trying to do?
I'm trying to resolve this issue "Toolset plugin cannot connect to toolset.com" i was able to generate a new site key but still the issue persist. hidden link
hidden link

What is the link to your site?
hidden link

May 16, 2022 at 12:37 pm #2364449

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Based on the screenshot you shared I see it's showing the error site key is not matching. Could you please share admin access details and site key you generated with screenshot.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

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