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[Resolved] Toolset plugin cannot connect to toolset error

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 1 month, 1 week ago.

Assisted by: Minesh.

Author
Posts
#2778184
Error In WP .png
sshreview (1).PNG

Good Morning,

We are still getting this error that toolset cannot connect. Toolset support mentioned that we needed to reach out to hosting to test this. Our hosting provided confirmed everything is all set on their end. After review of the issue, it is determined we are not blocking them, and here is the ssh command they tested to confirm.

Why are we still getting this error that toolset cannot connect?

#2778260

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please make sure you have registered the site key, can you please try to follow the steps given with the following link and make sure that you register the site key.
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

If you already registered the site key, what if you delete the existing site key and try to register Toolset again by following the steps given with the following Doc:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/