Toolset plugin cannot connect to toolset (dot) com

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 replies, has 2 voices.

Last updated by pierre-yvesC 2 years, 6 months ago.

Assisted by: Shane.

Author

Posts

May 26, 2022 at 1:54 pm #2371769

pierre-yvesC

Hi,

Seems there is a communication issue on my website.

I already:
-deactivated all plugins except Toolset ones
-used a standard WP theme
-update everything, including WP 6 (the miscommunication was before this update)
-reinitialized the Key

Any idea?

Thx

May 26, 2022 at 2:16 pm #2371791

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pierre,

Thank you for getting in touch.

Can you try the following.

Go to your wordpress dashboard then navigate to Dashboard -> Updates and then click on check again.

Once you've done this please let me know if the message still remains.

Thanks,
Shane

May 26, 2022 at 2:22 pm #2371793

pierre-yvesC

Hi Shane,

Thx for your help.

I tried it, unfortunately with no luck.

May 26, 2022 at 2:27 pm #2371803

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pierre,

Would you mind allowing me to have admin access so that I can have a further look ?

Thanks,
Shane

May 26, 2022 at 3:51 pm #2371863

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pierre,

Thank you for the credentials, however they don't seem to work.

Can you check them on your end and let me know if you're able to log in.

Thanks,
Shane

May 26, 2022 at 3:58 pm #2371865

pierre-yvesC

Hi Shane,

I reset the paswword to the one provided before.

it works now.

Thx

May 26, 2022 at 6:41 pm #2371973

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Pierre,

Thank you. I've logged in and the message isn't showing. See Screenshot

I've also checked the installer support page and the plugin is connecting to our servers successfully.
hidden link

So there isn't any issues here.
Thanks,
Shane

May 26, 2022 at 9:40 pm #2372071

pierre-yvesC

My issue is resolved now. Thank you!