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[Resolved] Toolset plugin cannot connect to toolset-dot-com

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by craigM-12 3 years ago.

Assisted by: Shane.

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#2264799

The site in our toolset account was the dev site, which has been deleted from our dev site. I deleted it and added the live site in the toolset control panel, got a new key, but there's no where to put it. There's just this error on the Toolset plugin dashboard:
Toolset plugin cannot connect to toolset.com

Please advise.

#2264921

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Craig,

This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard and click Check Again and the warning notice should no longer appear.

Thanks,
Shane

#2268357

I followed the instructions under 'Migrating Registration to a Different Domain', but the warning is still there and the installer log still shows 'Site key does not match for hidden link'

So I added this to wp_config: define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'key_generated_in_control_panel' ); (where 'key_generated_in_control_panel' matches the key for the site from the Toolset control panel). That did nothing so I removed it from wp_config.

Is there somewhere I can update the key directly in the database? What now? I can supply an admin login.

#2268409

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Craig,

Yes please supply the admin access as well as the key that you've generated so that I can see what is happening here.

Thanks,
Shane

#2268455

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Craig,

The notice should no longer be appearing.

What I did was to go to Dashboard -> Updates and click on the check again link.

This refreshes the connections to our server and our plugins are able to connect correctly.

Please let me know if this helps.
Thanks,
Shane

#2268499

My issue is resolved now. Thank you!