[Resolved] Toolset plugin cannot connect to toolset dot com

[Author]

Posts

[davidm-13]

Recently changed hosting for domain florapal.org from AwardSpace to Fozzy.
Now receiving following for Communications error details.
hidden link OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => OyvldNvFbz [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => GeneratePress [site_name] => Flora Palaestina Ethnobotany [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.7 [toolset-blocks] => 1.4.2 [cred-frontend-editor] => 2.6.6 [types-access] => 2.8.10 [wp-views] => 3.4.2 [layouts] => 2.6.8 ) ) ) ) [timeout] => 45 ) ) Site key not matching subscription-fetching

[Shane]

Hi David,

Can you go to your wordpress dashboard and click Dashboard -> Updates and then click on check again.

This should remove this error notice.

Thanks,
Shane

[davidm-13]

Hi Shane,
did Dashboard > updates
Then Installer system status > Check now
but the Installer log is showing the same Response: Site key not matching

[Shane]

Hi David,

Would you mind allowing me to have admin access to the website so that I can have a look at what is happening here?

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi David,

I'm not seeing any issues with the site.

The plugins are connecting to our servers normally. I'm not seeing the error message that you posted on the site.

Thanks,
Shane

[Shane]

Also the last response in the log was
"Subscriptions updated successfully. "

Which indicates that the plugins are connecting to our servers.

[davidm-13]

Hi Shane, Not sure what's going on, but toolset is behaving unpredictably - see screen shot - also after updating toolset plugins successfully they revert back to the previous version.
Thanks for your help

[Shane]

Hi David,

Not sure what is happening when you're visiting the site but i've managed to successfully update the plugins from the link below and they are showing the latest version in the plugin screen.

hidden link

Once you've confirmed that the plugins are indeed up to date.

Please let me know.
Thanks,
Shane

[davidm-13]

OK Shane I can confirm all the Toolset plugins are up to date.

[Shane]

Hi David,

Great, if there are no further issues then you can go ahead and mark this ticket as resolved.

Thanks,
Shane

[davidm-13]

Hi Shane,
See you updated plugins from here: hidden link.
Does that make a difference?

[Shane]

Hi David,

It should not make a difference but this is the way I recommend updating the Toolset plugins since you can manually ping our servers to check for the updates as well as check if the plugins are connecting to the servers correctly.

Thanks,
Shane

[davidm-13]

My issue is resolved now. Thank you!