[Assigned] Toolset plugin cannot connect to toolset dot com

[Author]

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[leslieH]

I am receiving the following error message on the Plugins page:

> Toolset plugin cannot connect to toolset.com
> Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.
> Need help?
> See the communication error details and let us know in Toolset technical support.

The communication error details show response "toolset: Unable to parse data from service response." for component "subscription-fetching" starting at 10/30.

And also response "Your site can't communicate with hidden link. Code 403." for component "products-connection-test".

This error is preventing me from updating the plugin, and is causing the plugin to currently show as unregistered.

I host with WP Engine. I spoke with their support staff, and they believe the problem is on Toolset's end.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Maybe server could be busy or not available at that time due to updates or any other possible reason.

Could you please check now, do you see it working as expected?

[leslieH]

Hi Minesh,

This is not a one-time issue. The plugin has consistently failed to connect to toolset.com for the last 8 days.

Please make sure that any firewalls on toolset.com aren't blocking IPs in WP Engine's range. Our specific DNS records are as follows:

CNAME: hrmhkk86arvj.wpeproxy.com
A: 141.193.213.21, 141.193.213.20

Thank you,

Darren Abrecht
research.unc.edu webmaster

[Minesh]

I checked with our systems team and they able to find the issue and fix it. Can you please try now and check if you able to register the site.

Can you please confirm you able to register the site without any issue.

[leslieH]

Hi Minesh,

It's still not working. When I try to register, I get the following message:

Unable to parse data from service response.

The "Toolset plugin cannot connect to toolset.com" message is still displaying.

Thanks,
Darren