Toolset plugin cannot connect to toolset. com

This support ticket is created 3 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Jamal 3 years, 2 months ago.

Assisted by: Jamal.

Author

Posts

October 31, 2021 at 4:59 am #2209419

salimA

Dears,

I have got the attached error after changing the domain of my site from hidden link to hidden link

I have registered the key again and still showing the error

I can see (All Installer Instances Path) is still point to the old domain.
How to solve it.

November 1, 2021 at 10:58 am #2209927

Jamal

Hello and thank you for contacting Toolset support.

I searched our internal database and there is a current entry for the hidden link website.

Maybe, you just kept the old key registered on the website instead of using the new key!
Please follow these steps:
1. Go to your account dashboard and copy the current key https://toolset.com/account/sites/
2. Unregister any existing key from the installer page on your website (Plugins->Add New->Commercial(tab))
3. Register the key again on the same page(Plugins->Add New->Commercial(tab))

If this does not help, allow me temporary access to your website and let me check from my side. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **