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[Closed] Toolset plugin cannot connect to toolset. com

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 3 years, 5 months ago.

Assisted by: Shane.

Author
Posts
#2158209
Capture.JPG

Tell us what you are trying to do? clear an error

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

on the plugins page i'm getting this error. i've removed the license key and deleted from toolset and created a new one - that didn't make a difference. recently moved the site to a new server:

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.
Need help?
See the communication error details and let us know in Toolset technical support.

#2158623

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

Can you try going to Dashboard -> Updates and clicking on check again and let me know if the issue still remains?

Thanks,
Shane

#2158969

yes, i've tried that many times. tried once more - no change.

#2159849

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Can you provide me with admin access to the site so that I can have a further look at this one for you ?

Thanks,
Shane

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