Toolset plugin cannot connect to toolset

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by danielM-34 3 years, 8 months ago.

Assisted by: Shane.

Author

Posts

May 5, 2021 at 6:54 pm #2045163

danielM-34

I recently transfer my license key from my 'old site' to my 'actual site' but I see this error message:
I'm getting the error message "Toolset plugin cannot connect to toolset.com."

I followed instructions found on your website (of Christian) which is:
- I deleted key from at https://toolset.com/sites
- I went in my wp-admin > Plugins > Add New > Commercial tab. I clicked "Unregister Toolset from this site".
- The page has reloaded. I clicked the link to register a key directly from the installer
- I went back in my Toolset profil, copied the key. I went in my registration panel (in WordPress) and pasted the key.

I still have the same message!

Thank youTell us what you are trying to do?

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

May 5, 2021 at 8:15 pm #2045243

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Daniel,

Can you try the following

Go to your wordpress dashboard menu option and then click on update.

Once you've done this click on check again. Once you've done this the message should dissappear.

Please let me know if this helps.
Thanks,
Shane

May 8, 2021 at 10:48 am #2048693

danielM-34

My issue is resolved now. Thank you!