[Resolved] Toolset plugin cannot connect to toolset

[Author]

Posts

[andreasK-17]

Hello everybody,

I see on the plugin page the error message 'Toolset plugin cannot connect to toolset.com' and I tried to fix the issue by doing the steps I read in the posts from other people who had the same problem. Unfortunately it did not solve my issue.

1. When I click on update on the commercial tab it tells me 'Toolset is registered on this site. You will receive automatic updates until October 21, 2025 '.

2. When I check the communication error details I see 'toolset: Unable to register: Site key not matching'

That seems contradictory, doesn't it?

[Minesh]

Hello. Thank you for contacting the Toolset support.

What if you try to delete the existing site key for your site from your account's site key page:
- https://toolset.com/account/sites/

And then try to go to commercial page and try to regiter the Toolset by following the steps given with the following link:
- https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

[andreasK-17]

Perfect, this solved my issue! Thank you