Toolset Plugin Cannot Connect To Toolset

This thread is resolved. Here is a description of the problem and solution.

Problem:

I keep receiving a notice that Toolset cannot connect to its server to check for updates and security releases. I've tried fixing it, but the message persists.

Solution:

Contact your hosting provider and ask them to whitelist the following URLs:

api.toolset.com
cloudfront.net

Toolset uses dynamic IPs, so a static IP cannot be whitelisted. After ensuring the URLs are whitelisted, follow these steps:

- Log into toolset.com.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link (this won't affect any data).
- Click "Register Toolset" again.
- Generate a new site key, paste it into the "Site Key" field, and click "OK."

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Christopher Amirian 9 months, 3 weeks ago.

Assisted by: Christopher Amirian.

Author

Posts

October 16, 2024 at 3:54 pm #2778060

melodyO

This is the error I am getting below:

Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

I have tried fixing it, but I want to go away.

Any ideas?

October 17, 2024 at 6:43 am #2778113

Christopher Amirian

Supporter

Languages: English (English )

Hi,

Please contact your hosting service provider and ask them to whitelist the URLs below:

api.toolset.com
cloudfront.net

We can not provide a static IP address to whitelist as we use a dynamic IP system.

After that please do as follows:

- Make sure that you are logged in toolset.com
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link. No worries, you will not lose any data.
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Thanks.