[Resolved] Toolset plugin cannot connect to toolset
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
Hi,
I am trying to get red of this message "Toolset plugin cannot connect to toolset.com" , for 2 sites :
- the staging/development site : hidden link
- the live/productuion site : hidden link
Is there any documentation that you are following?
How to install and register Toolset :
> Installing the OTGS Installer plugin
For both sites I already did the following :
- on my Toolset Sites page :
--- delete the site
--- added the site again, and copied the Key
--- set the key to re-register the site
It does not work : the message ia still there:
Thanks for your contact and welcome to the Toolset support forum!
Please do not share the website credentials in your message box - since our forum is public and we have a specific location to place the login info.
About the issue, you can clear the cache using a plugin for this (for example, W3 Cache), or you can also ask the hosting provider to clear any cache at the server side. Moreover, if still not solved, you can try to set the registration through PHP. For this, you need to add the following constant to your site’s wp-config.php file:
The your-site-key is the registration key that is generated for the site on your Account page.
If the problem remains, please check the communication error log in the link at the bottom of the message and share it here using a service such as pastebin. Furthermore, I suspect that the issue is probably at the server level, maybe you have a firewall that prevents the site from reaching our website toolset.com. You will need to check that with your hosting provider.
Also, there is an automatic installer program included in Toolset Types, and sometimes the files used by the installer get cached incorrectly. To delete that cache, please go to wp-admin/update-core.php and click "Check Again". This will trigger an update of the Types installer cache files. Then go to wp-admin > Plugins > Add New and click the Commercial tab. You should see the automatic Types installer system appear. At last, please be sure that your Toolset Types plugin is up-to-date.
Give these suggestions a try and kindly let us know how they go. Thank you!
