[Resolved] Toolset plugin cannot connect to toolset

[Author]

Posts

[pamW-3]

Hello, I have tried every proposed solution in the forum and cannot remove this message.

I have removed and reinstalled Toolset and WPML. Our server is not blocking any outgoing communications. We cannot launch our website until this is resolved. Thank you.

Toolset plugin cannot connect to toolset.com

Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

[Shane]

Hi Pam,

Thank you for getting in touch.

This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard -> Updates and click Check Again and the warning notice should no longer appear.

Thanks,
Shane

[pamW-3]

I went through all of these steps. It's still a development site and we haven't yet migrated.

Last month I deleted and refunded Toolset and believed I had removed it from my site. I started seeing this message and then repurchased Toolset. I need to figure this out before we go live with our site.

The reason for removing Toolset is the blocks had some bugs that conflicted with creating users.

I added these to our wpconfig site.
define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'the new code here' );
define("OTGS_DISABLE_AUTO_UPDATES", true);

[Shane]

Hi Pam,

Have you gone to Dashboard -> Updates and click Check Again?

If not then can you try this as this should clear the message.

Thanks,
Shane

[pamW-3]

I added this to functions.php and hope this will not cause any future issues until a solution is found.

add_action('admin_head', 'hide_toolset_connection_issue_notice'); // admin_head is a hook my_custom_fonts is a function we are adding it to the hook

function hide_toolset_connection_issue_notice() {
echo '<style>
.notice.otgs-installer-notice.otgs-installer-notice-toolset.otgs-installer-notice-connection-issues
{ display: none; }
</style>';
}

[Shane]

Hi Pam,

No this shouldn't cause any issues.

My advise is to remove these as well.

define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'the new code here' );
define("OTGS_DISABLE_AUTO_UPDATES", true);

As its expecting that a registration code will be added. Remove these and then try refreshing the site by going to Dashboard -> Updates and click Check Again.

If no further assistance is required form me then you can go ahead and close here.

Thanks,
Shane