Toolset plugin cannot connect to toolset

This support ticket is created 2 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by pierreN 2 years, 8 months ago.

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June 13, 2022 at 9:23 am #2383667

pierreN

Can you see this recording to understand the issue please:
hidden link
Thank you,
Pierre

June 13, 2022 at 12:33 pm #2383811

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Pierre

From your screenshot, when you clicked through to the installer debug page at the end, it seems that the log was reporting problems with the wrong site registration key (both for Toolset and WPML).

Have you moved this site recently?

In any case, I suggest you click the "registered" link to go to the custom OTGS installer page and un-register the site, then follow the links to re-register the site which will create new site keys if necessary. (Do this for Toolset, and also for WPML if you have it installed.)

Does re-registering the site remove the notice?

June 13, 2022 at 3:26 pm #2383945

pierreN

My issue is resolved now. Thank you!