Toolset plugin cannot connect to toolset

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Shane 2 years, 11 months ago.

Assisted by: Shane.

Author

Posts

January 21, 2022 at 12:02 am #2271687

johnC-6

Tell us what you are trying to do?
I'm trying to get my site regsitered. I am hosted with Pantheon and they are a real pain. There are three environments - dev, test, and live. I added this code to the wp-config file but the error message persists:
define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'jli3GFrB0Z' );
The site is hidden link

January 21, 2022 at 9:11 am #2272035

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Could you check the custom installer debug info, please?

Go to Toolset > Settings and click the Toolset Debug Information and Troubleshooting link at the bottom.

On the resulting page click the Installer Support link.

(Or you can access the page directly at wp-admin/admin.php?page=otgs-installer-support.)

Does it report any specific problems? (There is a log.)

January 21, 2022 at 2:22 pm #2272323

johnC-6

It says: toolset: Site key does not match for hidden link subscription-fetching 2022-21-01 09:01:03.
I know the site key is correct so I can't see what the problem is.

January 21, 2022 at 6:17 pm #2272475

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi John,

Thank you for the information and checks done.

Can you try the following. Go to your wordpress backend and click on Dashboard -> Updates and click "check again"

If you're still getting the notice after this please let me know and provide access as well.

Thanks,
Shane

The topic ‘[Closed] Toolset plugin cannot connect to toolset’ is closed to new replies.