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[Resolved] Toolset plugin cannot connect to toolset

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by antond-3 2 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#2257549
smashing-error02.jpg
smashing-error01.jpg

There is a warning box from toolset that it can't register toolset while I have a new key for the website. I guess there is something with toolset blocks. When Blocks activated I can't use the theme "Cutomize" in backend. It gives me a wordpress error (see screendump) And when de-activate toolset blocks no problems to customize .

I've made several new registrationkey's (no help)
I've de-activate cache plugin (no help)

Anybody?

#2257625

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Antond,

Thank you for getting in touch.

To ensure that your key is validating correctly please follow the instructions below.
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.

To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"

From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.

You should now be able to see your site validation information. If you're see "Toolset site key not matching for hidden link" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.

The best way to generate the site key is by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

Paying close attention to step 3.

Once you've done this go to Dashboard and click Check Again and the warning notice should no longer appear.

For the error in your screenshot, this is a known issue and we have setup and erratas page with further details
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please let me know if this helps.
Thanks,
Shane

#2257653
smashing-error03.jpg

Hi Shane,

Thanks for your apply! The customizer issue is dissolved thansk for that.

About the registration still giving that error. I've followed all your steps with the "Installer Support" bu t the log file is empty. See screendump. What next to do?

#2257689

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Anton,

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2257747

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi anton,

Thank you for the credentials. You should no longer be getting the message .

Please check now and let me know if its still appearing for you.

Thanks,
Shane

#2258087

Hi Shane,

it looks like it's solved!

Thank you!

#2258091

My issue is resolved now. Thank you!