Toolset plugin cannot connect to toolset

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 1 reply, has 2 voices.

Last updated by Jamal 4 years, 1 month ago.

Assisted by: Jamal.

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Posts

November 26, 2021 at 9:02 pm #2231079

osamaA-2

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.

November 28, 2021 at 12:20 pm #2231747

Jamal

Hello and thank you for contacting the Toolset support.

Can you share the communication error details from the link on the notice? hidden link

If you can't get it anymore, go to Plugins->Add New->Commerical(tab) and force an updates check. If the communication does not complete correctly, the communication error details will be generated again, and they will help us understand the cause of the issue. If the errors are coming from our end, we can check with our systems team for more details. If the errors are from the server site, you might need to ask for your hosting provider's assistance.

Would you allow me temporary access to your website so I can check this further? Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

The topic ‘[Closed] Toolset plugin cannot connect to toolset’ is closed to new replies.