[Waiting for user feedback] Toolset plugin cannot connect

[Author]

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[joleeM]

I am trying to update the Toolset Blocks plugin.

I received the following error email when an update tried to be completed automatically: "The following plugins failed to update. If there was a fatal error in the update, the previously installed version has been restored. - Toolset Blocks (from version 1.6.16 to 1.6.17)".

I then logged in and tried to update it manually and got the error: "Update failed: undefined".

At the top of the Plugins page in WordPress backend it says: "Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice."

Link to a page where the issue can be seen: hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

The current version for Toolset Blocks plugin is: 1.6.18

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Alternatively - You can install/update Toolset plugins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Once you update ALL Toolset plugins to latest version, you should try to delete the existing site key from your account:
- https://toolset.com/account/sites/

Then, try to navigate to:
- Plugins => Add New Plugin => click on Commercial tab.
- Unregister the Toolset
- click on the link "Register Toolset" and click on the link "Get a key for this site"
- get the key and try to register it

I hope this way you will be able to successfully register Toolset.

[joleeM]

My issue is that I am not able to update the plugin manually. When I try to do so, I get an error that says "Update failed: undefined"

[Minesh]

Have you already registered the new site key? if yes:

What if you navigate to the following page:
- hidden link

And send me screenshot of this page. Do you see any errors reported on the above page?