Toolset plugin cannot connect

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 2 years, 3 months ago.

Assisted by: Minesh.

Author

Posts

November 9, 2022 at 3:01 pm #2492939

camilaL

I get this message in my wp admin "Toolset plugin cannot connect to toolset.com"
How do I solve this ?

November 10, 2022 at 9:07 am #2493521

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

If your site key is already registered, what if you navigate to:
=> Dashboard => Updates => and click on " Check again." link.

Does that helps?

November 10, 2022 at 12:16 pm #2493629

camilaL

No... I still got the message (see image attached)

November 10, 2022 at 4:06 pm #2493783

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please share admin access details and let me check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site.

I have set the next reply to private which means only you and I have access to it.

The topic ‘[Closed] Toolset plugin cannot connect’ is closed to new replies.