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[Resolved] Toolset plugin cannot connect

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by jacobB-3 4 years, 5 months ago.

Assisted by: Jamal.

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#1915839
Screen Shot 2021-01-23 at 7.07.37 AM.png

Tell us what you are trying to do?
Toolset was working when I first launched this site, but after a few weeks I'm getting a connection error. I've gone through the other support tickets but don't see a similar issue to the other connection problems. It seems my version of toolset is not beta, my license is connected, etc.

Is there any documentation that you are following?
Other support tickets on toolset.com

Is there a similar example that we can see?

What is the link to your site?
ardrive.io

#1915983

Hello and thank you for contacting the Toolset support.

Please check the communication error log in the link at the bottom of the message and share it using a service such as pastebin.

but, I suspect that the issue is probably at the server level, maybe you have a firewall that prevents the site from reaching our website toolset.com. You will need to check that with your hosting provider.

#1916311

Thank you Jacob,

According to the Installer error, the site key is not correct. I suggest that you register your website again. Go to https://toolset.com/account/sites/ and remove the existing key for the site.
Register the site again by using the exact URL that you have in Settings->General.

If that does not work for you. Remove the site key from https://toolset.com/account/sites/ and let me try from my side.

#1920725

My issue is resolved now. Thank you!